Having had a lot of problems with my DSL connection, I finally had an easy problem they could resolve over the phone. My voice mail picked up on the 2nd ring and I wanted it increased to 5 rings. The cheerful CSR was able to make the changes in a couple minutes.
A few days later someone claiming to be a rep calls with the usual customer satisfaction survey. The conversation with the bubbly girl on the other end went something like this...
Girl: Hello Mr. Stasinski, I am so from (my telco) and I understand that you called for assistance on Monday.
Me: Yes, I did.
Girl: That's great! Would you mind telling me why you called?
Me: My voice mail answered at 2 rings and I wanted it increased to 5 rings.
Girl: Were we able to help you solve this problem?
Me: Yes, it now rings 5 times instead of 2 times.
Girl: Are you happy with the service you received from us?
Me: Yes, it now rings 5 times instead of 2 times.
Girl: Could you tell me why?
Me: Um, probably because it now rings 5 times instead of 2 times?
Girl: (laughing) OH MY GOD YES! Don't you just hate that? Sometimes when I'm in the shower and the phone rings I barely have time to get out and wrap my towel around me before it stops. Don't you hate that?
Me: Um, which part?
Girl: Thank you. Do you mind if I review your package to see if you are getting the best available service?
At that point I thanked her and told her I am confident that after this call my package is better than it has ever been.
I love new phone reps. Sometimes they're like cute little kittens fumbling all over a waxed floor.