Yesterday after I got on the bus to go to the mall, I went to turn on my Amazon Kindle 2, and to my dismay, discovered it wasn't working properly. Half of the screen was the screensaver that was on there before I turned it on, and the other half was the book I was currently reading. After doing everything I could possibly think of to fix it, which did include rebooting it, I decided that I was going to let it sit shut off for a little while, and see if that did any good. So, I put it in my bag until we were done shopping, and when we were done, and I was waiting for my return ride, I turned it back on. Still nothing. Then, when I got home, I decided to try plugging it in because I thought maybe by some odd, bizarre chance the fact that it didn't quite have a full charge was making some difference, although in my heart of hearts I knew that wasn't the case. My suspicion was right, it wasn't. At this point, I'm completely out of options or ideas, so I decided to turn to the one person that I could think of that may be able to come up with one idea that I hadn't yet thought of: Daniel.
He asked me if I had tried "hard rebooting" it. I said I had, and in fact that I had tried everything I could think of. His next suggestion was that I call Amazon technical support to see if they could give me any other ideas about what it could possibly be, and/or what I could do to fix it. I have to admit that I wasn't very excited about doing this for a couple of reasons. First, it always seems that when you call places like that, you end up talking to someone that doesn't speak English as their first language, and that can make it extremely difficult to describe your problem at all, let alone in timely manner. Second was the fact that I was pretty sure that they weren't going to be able to do anything over the phone, and they weren't going to replace it because the one year warranty had expired, and I didn't put the extended warranty on it because I didn't see any reason why I would need it.
After sleeping on it, I decided then after my mom and I got home from our usual Sunday walk today, I would call tech support and see if they could offer me any glimmer of hope. Once I was transferred over to Kindle support specifically, I spoke to a gentleman by the name of Chris. He instructed me and again to hard reboot it. After I did, and it still didn't produce the desired result of a full, and readable screen, he said that as we were talking, he was puting in the replacement order for a new one. Almost before he had finished that sentence, I was questioning him about the warranty. Initially he said that the one year warranty hadn't expired, but upon talking to him a bit further, he said that it had, but that it was close enough that he could still issue me a new one at no charge. Plus, my warranty will be extended for another 90 days from today!
So, yay for me, my kindle is free, and will be here on Tuesday! THANKS CHRIS! 